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CANCELLATION POLICY

First, We would like to Thank you for choosing our med spa for your skin, health and wellness needs. We take your time very seriously, therefore, Debit/Credit Card are Required to be put on file to secure ALL appointments.

If you are experiencing any of the following symptoms please reschedule your appointment: cough, fever, shortness of breath, loss of taste/smell, sore throat, nausea, vomiting, and diarrhea.

Appointment Policy

Arriving late will deprive you of valuable treatment time.  We will make every effort to perform your entire treatment in the Policies of Appointment for remaining scheduled time, but reserve the right to reschedule your appointment if arriving more than 15 minutes late and charge the cancellation fee of $100.00. Please arrive at your appointment on time.  If you are more than 15 min late, your appointment will be canceled/rescheduled, and If we are able to take you a $100 late fee will be applied. If you are more than 15 minutes late and we are unable to still serve you, your appointment will be canceled. Please cancel or reschedule your appointment within 48 hours. If 48-hour notice is not given you will be charged a $100 late cancellation/reschedule fee. 

If you have purchased a package of services and/or paid for all your services in advance a 48-hour notice is not given for cancellation/reschedule, a $100 fee will be applied on the next visit. Please cancel or reschedule your appt within 48 hrs. If 48 hours notice is not given you will be

 

Cancellation / No Show Policy

Spoken  Med Spa has a 48 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment (including follow ups appointments) that no shows and/or cancels within 48 hours will have the following fee automatically charged to the credit card on file. 

If you no call/no show there is a $100 fee that will be charged and a deposit will be required to book any future appointments.

If a client has no shown and/or late canceled 3 times, client will then be required to prepay in full for future services at time of booking appointment. The amount pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 48 hours of the appointment time, the amount paid will be credited for future services at Spoken Med Spa.

We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps.  We appreciate your understanding of our cancellation policy. This will allow the Jurney Med Spa team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.

By scheduling an appointment, you are agreeing to our cancellation/no-show policy.

Refund Policy

We do not offer refunds on any services or/and or products rendered.  Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed.  Clients are responsible for additional treatments needed to achieve desired results.

 

 

Retail:

We do not offer refunds on products purchased.  Defective products may be exchanged within 14 days for the same product only.

No refund on Gift Certificates purchases.

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